My internet dropped during a test. Did I lose my answers?
No. Every answer is saved as soon as it's submitted. Sign back in and open the assessment — you'll continue from the same question.
Why did the questions get harder (or easier)?
Adaptive assessments change based on your answers. Feeling challenged is expected and doesn't mean you're doing badly.
When will families see results?
Results are released by the teacher after review, unless the assignment was set to release immediately.
I forgot my password.
Students and staff should contact their school administrator. Family account holders can contact support. Accounts lock temporarily after repeated failed attempts.
Who can see my child's information?
Only staff with an educational relationship to your child (such as their teacher or an assigned specialist) and administrators at their school. Billing and technical support staff do not have default access to student records.